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Support
How can we help?
We're a small team building Varietal with care. If something isn't working or you have a question, we'd love to hear from you.
Before you reach out
You might find a quick answer in these common topics:
- Deleting your data — go to Settings inside the app and tap Delete All Data.
- Bag scanning not working — make sure camera permission is enabled for Varietal in your iPhone Settings, and that the bag label is well-lit and in frame.
- Data not appearing after reinstall — Varietal stores data locally on your device. Uninstalling the app removes that data. iCloud backup may restore it if you had backups enabled.
- Early access — sign up on the waitlist and we'll reach out when your spot is ready.
Contact us
For anything else — bug reports, feedback, feature requests, or general questions — email us directly. We read every message and aim to reply within a few business days.
Include your iOS version and a brief description of the issue if you're reporting a bug — it helps us track it down faster.